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Guest Services Associate
At Singing Hills, hospitality begins with the first conversation. As a Guest Services Associate, you’ll work alongside our Guest Services and Reservations Manager to answer inquiries, support reservations, and help guests feel welcomed and prepared for their retreat. We’re looking for someone who loves Jesus, enjoys helping people, and brings warmth and attention to detail to everyday office work. A heart for hospitality matters most; training is provided.
Camp (General)
Full-time
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Responsibilities:
  • Respond to booking inquiries accurately, promptly, and professionally.
  • Answer incoming calls and assist guests when the Guest Services and Reservations Manager is off.
  • Help maintain accurate reservation records and track required documents, payments, and deposits.
  • Communicate retreat details and procedures clearly to group leaders.
  • Listen to guests’ needs and help them make the most of their stay.
  • Follow up with groups, gather feedback, and help address concerns.
  • Work alongside the Guest Services and Reservations Manager to support office tasks and guest care.

Requirements:
  • A growing relationship with Jesus Christ, shown in love for God and others.
  • A heart for hospitality and a commitment to serving in a Christian ministry.
  • A warm, welcoming personality and genuine enjoyment of helping people.
  • Good listening and communication skills, including a professional phone manner.
  • Strong organizational skills and attention to detail when handling bookings and guest information.
  • An ability to welcome and assist guests from different cultures, backgrounds, and language abilities.
  • A willingness to learn reservation systems, office procedures, and guest services practices.
  • Previous experience in Christian ministry, camps, or reservation systems is helpful but not required. On-the-job training is provided.